24-0011 IT Help Desk Support Technician

POSITION TITLE:      IT Help Desk Support Technician

DEPARTMENT:          Information Technology

POSITION NO.:          07-0222

VACANCY NO.:          24-0011

SALARY RANGE:      $34,398.00 - $56,854.72 (DOE)

The City of Lake City is accepting applications for the position of IT Help Desk Support Technician at City Hall.  This is a technical position, requiring skills necessary to deal with networked personal computers including configuration, troubleshooting/repair, installation, and maintenance. It involves help desk support, customer service, computer equipment inventory, network connectivity, and PC application support.

This ideal candidate will be responsible for installation, configuration, diagnosis, repair, maintenance, and upgrade of desktop computers including hardware, application software, operation systems, and peripheral devices.  This person is responsible for networking PC clients, maintaining Technical Support Help Desk to provide technical support and user assistance on a variety of issues as well as responding to telephone calls, email and personnel requests for technical support.   This person will also maintain a help desk trouble call database to prioritize and monitor reported problems to insure a timely resolution, assists in implementation of new systems and associated training, ensures that PC stations are set up properly for safe usage, and provides supervisor with progress/status updates on a regular basis and other work as assigned. 

Minimum Qualifications:

Applicant must have graduated from an accredited two-year college or technical school with major coursework in computers or related field or has extensive work experience.  An equivalent combination of training and professional experience may substitute for educational requirement; industry standard certifications are preferred. Minimum two years of experience in technical support of desktop computer hardware, software, and networking.  Applicant must have a valid Florida driver’s license and will be required to pass a background check, pre-employment physical and drug screen.  Applicant must be able to obtain NCIC/FCIC clearance.

Applicants can apply online at www.lcfla.com or applications may be obtained from and returned to Human Resources, City Hall, 205 N Marion Avenue, Lake City, FL 32055. 

The City of Lake City is an EEO/AA/ADA/VP employer.

Women and Minorities Are Encouraged to Apply.

THIS VACANCY WILL REMAIN OPEN UNTIL FILLED